Shipping & Returns配送與退貨
Fast, secure delivery and hassle-free returns for your peace of mind
快速安全的配送服務和輕鬆無憂的退貨政策
Delivery Options配送選項
Choose the delivery option that best suits your needs
Standard Delivery
標準配送
Reliable delivery across Hong Kong
香港境內可靠配送服務
Same-Day Express
即日特快
Central, Admiralty & TST areas
中環、金鐘及尖沙咀地區
Premium Packaging
精裝包裝
Luxury gift boxes included
包含奢華禮品盒
Returns & Exchanges退貨與換貨
30-day hassle-free returns for your complete satisfaction
How to Return Items如何退貨
Initiate Return
發起退貨
Contact our customer service or use your account dashboard to start the return process.
聯繫客戶服務或使用您的帳戶儀表板開始退貨流程。
Package & Ship
包裝寄送
Pack items in original packaging and use our prepaid return label for Hong Kong addresses.
將商品包裝在原包裝中，香港地址可使用我們的預付退貨標籤。
Quality Check
質量檢查
We inspect returned items to ensure they meet our return policy requirements.
我們檢查退回的商品以確保符合退貨政策要求。
Refund Processed
退款處理
Refunds are processed within 3-5 business days to your original payment method.
退款將在3-5個工作日內處理到您的原付款方式。
Shipping Information
配送資訊
Hong Kong Delivery Areas
- Hong Kong Island: Central, Admiralty, Wan Chai, Causeway Bay
- Kowloon: Tsim Sha Tsui, Mong Kok, Yau Ma Tei
- New Territories: Sha Tin, Tai Po, Tuen Mun
- Outlying Islands: Available upon request
Important Notes
- • Orders placed before 2PM (Monday-Friday) qualify for same-day delivery
- • Weekend and public holiday deliveries available with premium service
- • Signature required for all deliveries over HK$1,000
- • 所有超過HK$1,000的訂單需要簽收
Return Policy
退貨政策
Eligible Items
- • Items in original condition with tags attached
- • Unworn jewelry and accessories
- • Original packaging and authenticity certificates
- • 保持原始狀態且標籤完整的商品
Non-Returnable Items
- • Personalized or engraved items
- • Pierced earrings (for hygiene reasons)
- • Items damaged by normal wear
- • 個人化或刻字商品不可退貨
Quality Guarantee
If you receive a defective item, we'll provide a full refund or replacement at no cost to you.
如收到有缺陷的商品，我們將免費提供全額退款或更換。
Need Help?需要幫助？
Our customer service team is here to assist you with any shipping or return questions.