Returns & Exchanges退換貨政策
We want you to love your purchase. If something isn't right, our 30-day return policy has you covered.
30-Day Returns
Return any unused item within 30 days of delivery
Free Exchanges
Exchange for a different size or color at no cost
Full Refund
Original payment method refunded in full
Gift Returns
Gift recipients can exchange or get store credit
How to Return
Four simple steps to return or exchange your item
Start Return
申請退貨
Log in and select items to return from your order history
Pack Items
包裝物品
Use original packaging or any secure box
Ship or Drop Off
寄送或交付
Use our prepaid label or drop at our store
Get Refund
收取退款
Refund processed within 5-7 business days
Enjoy Free Returns
Dragon Circle members get free return shipping on all orders. Plus extended 45-day return windows for Silver tier and above.
Join Dragon CircleNon-Returnable Items
Some items cannot be returned for hygiene or customization reasons
- Personalized or custom-made items
- Earrings (for hygiene reasons)
- Items marked as "Final Sale"
- Gift cards
- Items damaged through misuse
- Items without original tags/packaging
If you receive a defective item, please contact us immediately for a replacement.